PSR will rescue your Thanksgiving!
PSR stands for Problem Step Recorder, and is a tool that ships in Windows 7 and Windows Server 2008 R2. It was designed to help support professionals have users record the steps of their problem so they can see what is going on. It fixes the ‘See the big blue ball in the lower left-hand corner?’ problem. While we have remote connection capabilities, and screen recorders, those can be hard to setup for a typical user, and takes too long to show something simple. PSR is really lightweight and helps with the initial triaging of the problem. And let’s face it, if you are reading this you are probably the IT Support team for your family. You are probably feeling a lot of angst about the upcoming holidays, especially Thanksgiving, which is the one holiday you are forced to hang around with people you actively avoid on Twitter and Facebook. You are not alone, we all feel like this. In the 50’s it was everyone asking the family member who was a physician about medical questions all day. Now ...